Return & Exchange Policy

Shipping Policy

We appreciate your decision to shop with us! Our usual processing time is between 5-7 business days. After your order is processed, you'll receive a confirmation email that includes tracking details. During checkout, you can choose from multiple shipping options to meet your preferences. For further instructions on international shipping, please refer to the information available at checkout. Please keep in mind that delivery times differ depending on your location and the shipping method you select. If you have any questions, don’t hesitate to contact our customer service team!

Return & Exchange Policy

Last updated December 22, 2024
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase, you may return
it to us for a full refund or an exchange. Please see below for more information on our return
policy.


RETURNS
All returns must be postmarked within fifteen 15 days of the purchase date. All returned items
must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of
purchase, then mail your return to the following address:


Box of Hope
Attn: Returns
PO Box 625
Newark, TX 76071
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend
that you use a trackable method to mail your return.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return
or exchange. Please allow at least seven 7-10 days from the receipt of your item to process
your return or exchange. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:
• Various boxes/Hope Boxes after being opened or damaged items
• Worn and washed apparel/ clothing

  • After grace period of 14 days of product being delivered to recipient 

Gifts and materials in various boxes
For defective or damaged products, please contact us at the contact details below to arrange a
refund or exchange.

info@boxeshope.com

Please Note
• Worn and washed items can not be returned

• Opened various gift boxes can not be returned as well as missing and damaged items

  • After grace period of 14 days of product being delivered to recipient